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    All Your Questions Answered

     

  • Frequently Asked Questions

    Get answers to the most asked questions about dog care at Planet Pooch.

    When can I drop-off and pick-up my dog?

    You may drop-off your dog between:
    • 7 am - 11 am on weekdays and 8 am - 9 am during Weekends and Holidays.
    You may pick-up your dog between:
    • Weekdays with daycare: 9 am - 1 pm and 2:30 pm - 7 pm; without daycare: 8 am - 9 am. There are no pick-ups during nap time between 1:00 pm and 2:30 pm.
    • During weekends and holidays, pick-up times change slightly to 8 am - 9 am without daycare and 4 pm - 5 pm with daycare.

    How do I make a reservation?

    To make a reservation for daycare, sleepovers, and grooming, submit a reservation form online.

    What if I need to cancel my reservation?

    For daycare and sleepovers, you may cancel by noon the day before without any penalty. Cancellations in later than noon the day before or a no-show will result in the full daycare charge for that day.

     

    For cancellations during the holidays:

    Due to high demand and limited availability during Thanksgiving, Christmas, and New Years, we have a two-week cancellation policy. You may cancel with at least two weeks notice and your deposit will be refunded. If you cancel with less than two-weeks notice, your deposit will be forfeited.

    What is required for admittance to Planet Pooch?

    • Your dog must pass our temperament screening.
    • Your dog should be at least 5 months (20 weeks) old.
    • All males over 1 year of age must be neutered.
    • All female dogs must be spayed regardless of age.
    • You must have a leather or nylon quick-release collar.
    • You must use ONLY a topical or oral form for flea control (no powders or flea collars allowed).

    Which vaccinations are required for my dog to stay?

    DHLPP (or similar), Bordetella (kennel cough), and Rabies.

    Can my pet catch a disease by being around other pets?

    Not if vaccinated. The exception being kennel cough. Strains can change from year to year, but Planet Pooch has an advantage because we are large and ALWAYS indoor/outdoor – which facilitates air exchange.

    What are your peak holiday times of the year?

    Availability becomes limited during major holidays throughout the year. Our peak periods are Summertime, between Memorial Day and Labor day; and Thanksgiving, Christmas, and New Years Day holidays.

    What is involved in the friendliness evaluation?

    When you bring your dog for a friendliness evaluation, we check to see if your dog’s behavior is appropriate for group play. In the interview room, we determine whether your dog is fearful or aggressive towards humans. We also look for resource guarding. While we watch through the one-way mirror, the evaluator then brings in a test dog to gauge the reaction and comfort level of both dogs. If they are comfortable, we add dogs of various personality types to the group while monitoring your dog's reactions. If your dog remains confident and unaggressive, we will bring him to the appropriate play area and monitor his behavior without your presence. If your dog continues to behave confidently and not aggressively, we complete the evaluation and make arrangements for your first day.

    Are there discounts for multiple pets?

    Yes! Packages can be used for multiple pets. We discount sleepovers to $17 for each additional dog. Weekends and holidays are discounted to $27 for each additional dog.

    Are there discounts for public service or corporate customers?

    Yes! We're proud to invite public service members and employees of our partner businesses. Discounts are offered to members of the following organizations: Genentech, Google, Facebook, and Passport. We also offer discounts for public service employees: Veterans, Teachers, Firemen, Police, and  many Non-Profit Organizations. Union members and small business owners are also included in our discount program.

    Will my dog be taken out for walks while boarding at Planet Pooch?

    No. We have large facilities and the dogs are always free to roam, so they don’t need walks.

    Can I take a tour?

    Absolutely! When you visit for a tour, we’ll show you around our daycare facility and point out our guest canines’ favorite amenities. For the safety of you and the dogs, we won’t bring you into the play spaces, but you can check-in through our one-way mirrors or watch your dog on our online HD cameras.

    Do you accept pit bulls?

    Yes, pit bulls are lovable dogs and we accept them as long as they pass our temperament evaluation and meet the requirements for admission (see admission requirements above).

    What do I bring with my dog on the day of arrival?

    On your first day – and every day after that – bring your dog’s leash, food (if desired), quick-release collar, and any medications. If you’ve reserved grooming and your dog needs prescription products, please bring those as well.

    Can I bring my dog’s favorite toys?

    For the safety of our canine guests, we do not allow personal dog toys. Dogs like to fight and eat toys.

    What is the difference between daycare and sleepover?

    Daycare is Monday through Friday from 7 am to 7 pm. Weekends and holidays are included in your sleepover invoice, which is when your dog stays at Planet Pooch overnight with one of our watchful sleepover attendants. Weekend daycare is available for $30 per day with a drop off time of 8 am to 9 am and pick up between 4 pm and 5 pm. Packages are not available for sleepovers or weekends.

    What if my dog doesn't get along well with other dogs?

    Dogs that don’t get along well with others will not pass the friendliness evaluation. If they do pass, but become aggressive later, we will separate them for the duration of the service.

    Will you accept intact males? Does my dog have to be neutered?

    Intact males can enjoy Planet Pooch up to one (1) year of age. After that, they must be neutered.

    Will you administer medications to my pet?

    For the love and safety of all our pooches, we do administer medication to those guest canines that need it. When you apply for daycare, you tell us what medications your dog needs and the proper schedule. When your dog stays for daycare or sleepover, we’ll monitor and log all medications.

    Does Planet Pooch offer grooming?

    At Planet Pooch, we offer everything your dog needs except the vet. We provide nail trims and baths with top quality shampoos and conditioners seven days per week. Clips are available six days per week. You can add grooming to any daycare reservation. For more about grooming, visit grooming.

    Is there a minimum age when accepting a dog for boarding or daycare?

    Yes, the youngest pup that can visit Planet Pooch is at least 5 months (20 weeks) old.

    My dog is on a special diet. Can I bring in my own food?

    Bringing your own food is required at Planet Pooch. When your dog passes our friendliness evaluation, we’ll walk you through the process of separating food to bring with your dog to daycare. When making a sleepover reservation, we’ll ask for specifics about your dog’s diet. For safety and transparency, we monitor and log all feedings throughout your dog’s stay.

    Are the dogs at Planet Pooch ever left alone?

    We proudly answer, No. Unlike many doggy daycares, where dogs are left unattended or put into crates like at the pound, canines at Planet Pooch are always watched over by our trained staff. We’re so devoted to having a human present for the dogs, we even sleep with the dogs who stay for boarding.

    Can I bring my dog’s own bed?

    No. Planet Pooch provides comfortable, hygienic beds, toys, and play space.

    Couldn't find your question?

    We’d love to help you out in person. Give us a call at (650) 364-7792 and one of our Certified K-9 Attendants will help you feel secure and comfortable with Planet Pooch.

  • Start Your Application

    We're excited for your pooch to join the pack at Planet Pooch. Click below to submit an application and remember to call us at (650) 364-7792 to schedule your dog’s friendliness evaluation.