All Your Questions Answered

 

To make a reservation for daycare, sleepovers, and grooming, submit a reservation form online.

For daycare and sleepovers, you may cancel by noon the day before without any penalty. Cancellations in later than noon the day before or a no-show will result in the full daycare charge for that day.

For cancellations during the holidays:

Due to high demand and limited availability during Thanksgiving, Christmas, and New Years, we have a two-week cancellation policy. You may cancel with at least two weeks notice and your deposit will be refunded. If you cancel with less than two-weeks notice, your deposit will be forfeited.

• Your dog must pass our temperament screening.
• Your dog should be at least 5 months (20 weeks) old.
• All males over 1 year of age must be neutered.
• All female dogs must be spayed regardless of age.
• You must have a leather or nylon quick-release collar.
• You must use ONLY a topical or oral form for flea control (no powders or flea collars allowed).

DHLPP (or similar), Bordetella (kennel cough), Rabies, and Canine Influenza Virus (CIV).

Not if vaccinated, the exception being kennel cough. Strains can change from year to year, but Planet Pooch has an advantage because we are large and ALWAYS indoor/outdoor – which facilitates air exchange.

Availability becomes limited during major holidays throughout the year. Our peak periods are Summertime, between Memorial Day and Labor Day; and Thanksgiving, Christmas, and New Years Day holidays.

When you bring your dog for a friendliness evaluation, we check to see if your dog’s behavior is appropriate for group play. In the interview room, we determine whether your dog is fearful or aggressive towards humans. We also look for resource guarding. While we watch through the one-way mirror, the evaluator then brings in a test dog to gauge the reaction and comfort level of both dogs. If they are comfortable, we add dogs of various personality types to the group while monitoring your dog's reactions. If your dog remains confident and unaggressive, we will bring him to the appropriate play area and monitor his behavior without your presence. If your dog continues to behave confidently and not aggressively, we complete the evaluation and make arrangements for your first day.

No. We have large facilities and the dogs are always free to roam, so they don’t need walks.

Absolutely! When you visit for a tour, we’ll show you around our daycare facility and point out our guest canines’ favorite amenities. For the safety of you and the dogs, we won’t bring you into the play spaces, but you can check-in through our one-way mirrors or watch your dog on our online HD cameras.

Yes, pit bulls are lovable dogs and we accept them as long as they pass our temperament evaluation and meet the requirements for admission (see admission requirements above).

Daycare is Monday through Friday from 7 am to 7 pm. Weekends and holidays are included in your sleepover invoice, which is when your dog stays at Planet Pooch overnight with one of our watchful sleepover attendants. Weekend daycare is available with a drop off time of 8 am to 9 am and pick up between 4 pm and 5 pm. Packages are not available for sleepovers or weekends.

Dogs that don’t get along well with others will not pass the friendliness evaluation. If they do pass, but become aggressive later, we will separate them for the duration of the service.

Intact males can enjoy Planet Pooch up to one (1) year of age. After that, they must be neutered.

For the love and safety of all our pooches, we do administer medication to those guest canines that need it. When you apply for daycare, you tell us what medications your dog needs and the proper schedule. When your dog stays for daycare or sleepover, we’ll monitor and log all medications.

At Planet Pooch, we offer everything your dog needs except the vet. We provide nail trims and baths with top quality shampoos and conditioners seven days per week. Clips are available six days per week. You can add grooming to any daycare reservation. For more about grooming, visit grooming.

Yes, the youngest pup that can visit Planet Pooch is at least 5 months (20 weeks) old.

Bringing your own food is required at Planet Pooch. When your dog passes our friendliness evaluation, we’ll walk you through the process of separating food to bring with your dog to daycare. When making a sleepover reservation, we’ll ask for specifics about your dog’s diet. For safety and transparency, we monitor and log all feedings throughout your dog’s stay.

We proudly answer, No. Unlike many doggy daycares, where dogs are left unattended or put into crates like at the pound, canines at Planet Pooch are always watched over by our trained staff. We’re so devoted to having a human present for the dogs, we even sleep with the dogs who stay for boarding.

No. Planet Pooch provides comfortable, hygienic beds, toys, and play space.

We’d love to help you out in person. Give us a call at (650) 364-7792 and one of our Certified K-9 Attendants will help you feel secure and comfortable with Planet Pooch.